5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing excellent management procedures.
Safety guard companies are unlike any vendor a property manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you determine whether the protector company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your guards. In the majority of instances they likely are, but it is important to employ a system of verification and quality management to ensure that problems connected with the lack of performing these tasks don’t start to occur.
In this guide we will discuss five (5) easy actions to improving your safety guard service and achieving everything you imagine as your ideal keyholding Enfield.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your state is one of those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and inquire does it look adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to screen whether the protector is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This first conversation can tell you a lot on what to expect from this guard and it gives you an opportunity to request another guard if you think it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Can it occur at your premises?
• How long is each new officer educated?
• How long can the security company double lender? (Double banks is the procedure for experiencing a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the response to every one of the questions and be certain they match what you believe is adequate. You should even consider sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a guard to work in your premises.
Protect supervision is one of the more important factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work is not significant and they start to see themselves as not as a region of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the 2 methods of remote supervision that prove most effective are:
If your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the safety guard provider provides a way of earning certain each guard is safe and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an significant part their job.
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After hours inspections of your guards are always good ways of finding out just what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to ensure they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant is not really a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.